PRIVACY POLICY
Your privacy is very important to us. Accordingly, we have developed this Policy for you to understand how we collect, use, communicate, disclose, and make use of personal information. The following outlines our privacy policy under the Privacy Act 1988 (Cth).
Definition
This Privacy Policy applies to how and when information (including personal information) is collected, used, stored, or otherwise handled by Response Business Group ACN no. 617 239933 (collectively referred to herein as "Soleowner"), including personal information collected, without limitation:
Through our website, www.soleowner.com.au, and/or sub-platforms of this website, www.soleowner.com and www.soleowner.au.
Information such as:
Name, phone number, email address, date of birth, driver’s licence, property address, occupation, Credit card details include their name, business, home, and property addresses; telephone numbers; email addresses; date of birth; photographs depicting the individual; profile information; electronic signatures; drivers’ licence details; information about occupation; electronic signatures, if needed; and profile and employment history.
Collection of Personal Information
Personal information is any information from which your identity may be ascertained or discerned.
We only collect personal information (including sensitive personal information) for purposes directly related to, or reasonably necessary for, our functions, activities, and/or services, including but not limited to:
· Establishing and maintaining contact with you and/or your agent and/or any other stakeholder, and from several different sources, including any correspondence and communications you may have with us either verbally or in writing, any registration, consent, or approval forms you may submit to us or by an authorised and licenced third party, and any documents you or any authorised third party may upload to our system.
· Verifying your identity, including any verification of identity checks undertaken by a third party or KYC organisations, including a licenced real estate agent, conveyancer, or solicitor
· Online payment gateway providers for the purpose of facilitating payments.
· Assessing the suitability and appropriateness of our services for your needs
· Providing you with access to real estate information when you list a property for sale or rent or sign up through the Soleowner website
· Facilitating your use and access to our online auction platform
· Facilitating our internal management and business operations, policies, or procedures; and
· The conduct and operation of this website, including improving and customising your use of our website and monitoring website traffic,
· providing you with any alerts, updates, or other communications in relation to any real estate, your registration on our website, your use of our website, or your tenders and bids.
· providing you with any promotional or advertising materials in relation to any real estate or our services.
· conducting any feedback or surveys.
1. Sole Owner also collects non-personal information from any user and/or visitor to this website, including but not limited to your IP address, browser type, operating system, pages viewed or accessed, documents downloaded, and the date and time you visited our website or used our services.
2. We may use cookies to monitor your use of our website. Cookies enable us to tell when you use the website and assist us in customising your website experience.
3. A cookie is a small data file that is written and stored on your hard drive by your internet browser when you visit a website.
You can set your browser to notify you when you receive a cookie, giving you the opportunity to either accept or reject it. You can also refuse all cookies by turning them off in your browser.
Use of Personal and Non-Personal Information
1) Your personal and non-personal information collected, handled, and used by the sole proprietor is only disclosed for the purposes for which it was collected.
2) Soleowner will not use or disclose your personal information for any other purposes without first obtaining your consent, which may be express or implied. However, circumstances may arise in which we may be required to disclose your personal information to third parties without your consent, including:
a) Organisations that carry out credit, fraud, and other security checks
b) Organisations that carry out credit, fraud, and other security checks
c) Couriers and delivery businesses
d) Third-party software providers who store details of customer accounts or other software and IT providers
e) We may also disclose your personal information to third parties outside our group of companies:
f) We are under a duty to disclose or share your personal information to comply with any legal obligation or to enforce or apply our terms and conditions.
g) To protect the rights, property, or safety of our company, its personnel, or its customers. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
i) For the avoidance of any doubt, disclosure of your information to other Sole Owner affiliates or authorised third parties, including any agents, insurers, or credit providers, for purposes related to our functions, activities, or services may be utilised by such affiliates or authorised third parties for such purposes as direct marketing and/or contact with you regarding the functions, activities, or services of Sole Owner affiliates or authorised third parties, including any agents, insurers, or credit providers;
ii) Your use and/or continued use of this website, including any sub-platforms of this website, constitutes your acceptance of the terms and conditions, including any modifications or variations of this Privacy Policy; and/or
If you object to the terms of this Privacy Policy or any modifications or variations to these terms, your sole remedy is to immediately cease your use of our services and/or this website, including any sub-platforms of this website.
Information Security
1. has mechanisms in place to protect the integrity and security of your personal information (including sensitive personal information) that we collect, handle, and otherwise use.
2. All personal information or data is encrypted when transferred or provided to any authorised third party, which includes, without limitation, licenced real estate agents, legal practitioners, conveyancers, or vendors.
3. Our website is hosted and supported by web-based cloud servers. For that reason, we transfer all data on our website (including your personal information) to our host service provider located in the United States of America. Such data (including your personal information) may also be transferred or routed by our host provider through alternate servers.
4. These alternate servers referred to in clause 3 may be located in Australia or any other server location as required by the host provider to continue to facilitate your use and access to the Soleowner website, sub-platform, and services. By using our website and our services, you acknowledge, agree, and irrevocably consent to the data referred to in clause 30 being transferred or routed by our host provider through alternate servers.
5. Will endeavour to protect and keep secure all personal and non-personal information we have collected, used, stored, or otherwise handled from any improper disclosure, unauthorised access or modification, misuse, or loss. However, to the extent liability cannot be excluded by operation of statute, we shall, under no circumstances, be liable (including in negligence) for any direct, indirect, or consequential loss or damage arising out of or in connection with any use, misuse, modification, unauthorised access, or loss of information (including your personal information).
Access and Correction of Personal Information
1. You have a right to access the personal information we hold about you.
2. We have a right to refuse to give you access to personal information, or access may be limited or denied in certain circumstances as authorised by law, for example, if (a) it would be unlawful to provide the information.
It would pose a serious threat to the life or health of any individual or have an unreasonable impact on their privacy.
3. would prejudice the detection and investigation of unlawful activity, or it would prejudice the enforcement of laws.
4. To maintain the quality of our data and ensure the proper use of our services, you should advise us immediately if you become aware that any information we hold about you is incorrect or out of date.
5. You acknowledge and agree that it is integral to the provision of our services that all information we hold about you is correct and up-to-date. Incorrect information may jeopardise our services and your ability to use them.
6. If you would like to obtain such access, please contact us using the details set out below.
Complaint Handling and Contact Us
If you have any queries, concerns, or feedback about how we collect, use, store, disclose, or otherwise handle your personal information, please contact us as per our contact details set out below.
We take all privacy complaints seriously and aim to resolve any such complaint in a timely manner. However, if you are not satisfied with our handling of your complaint or we have not replied to you within a reasonable time, then you may be entitled to make a formal complaint.
Your Acknowledgment
This Privacy Policy forms part of our Terms and Conditions. By using our website and/or our services, you acknowledge and agree to be bound by the terms, conditions, and/or notices provided in this Privacy Policy.
To the fullest extent permitted by law, you acknowledge and agree that the sole owner reserves the right to modify or vary any terms, conditions, and/or notices in relation to this Privacy Policy and our website, at our sole and absolute discretion, without notice and without liability to you or any third party, including without limitation, to reflect any changes in the law, technology, or our operations and services.
Attention
Privacy Officer
Office Address
Email Address
privacy@soleowner.au